National Provident Fund’s (NPF) house keepers were given a boost following completion of a four days housekeeping course offered by tourism training company, Solomon Host.
A total of six housekeepers which includes the General Manager’s, have successfully completed the course on Wednesday last week.
According to Solomon Host’s owner and Chief Executive Officer (CEO), Joyce Konofilia, the course has empowered the housekeepers to value their contribution in presenting NPF’s physical image to its clients and customers.
“The housekeeping course not only taught them to do their work with due diligence, but it also instil in them the sense of being an equally important player in fulfilling NPF’s vision and objectives,” Ms Konofilia.
“The course basically covers the importance of housekeeping roles, proper scheduling of work in trying to achieve efficiency, customer service, ironing, how to serve coffee and practicing hygiene using different comestics and so forth,” Ms Konofilia explained.
The Solomon Host entrepreneur added that it was encouraging to see the housekeepers keen to learn and realise the value of their input in the overall organization.
“I can see their enthusiasm to know more, but it’s more heartening to see them realise their equally important role in ensuring NPF as an organisation is professionally presented to its clients and customers,” Ms Konofilia stated.
The University of Queensland graduate also highlighted that the housekeeping course is a morale booster to housekeepers too as most often they are being merely labelled as ‘housegirls’ or ‘orderlies’.
“These descriptions referring to the nature of their work is prejudicial and it is one of the objectives of the course to turn such perception around,” Ms Konofilia added.
Ms Konofilia said it is highly recommendable for businesses to emulate NPF and avail such training to their house keepers to achieve efficiency and effective work output.
Meanwhile, three NPF women housekeepers who couldn’t hide their excitement after undergoing the training said it was truly an eye opener for them.
“Even at my old age, the training helps me to realise my shortfalls and where to improve on,” Esther Abe said.
Joyce Liumana and Angella Mamaki Sura’au added that the course gives them more ideas to do well on their job.