Solomon Post have condemned and rejected claims and accusations that its officers are stealing and incurring illegal charges on items sent from abroad.
Deputy executive officer from the Operational Unit of Solomon Post Alfred Ghemu described the claims derogatory.
Recently a complaint was lodged via print media followed by the face book forum accusing officers of the Solomon Post for stealing and incurring illegal charges on items sent from abroad.
Mr Ghemu said Solomon Post is run by a team of non-postal oriented managers.
He said doing trial & error initiatives have failed repeatedly, hence they have come in with the modern postal supply chain that requires systems to complete the e2e delivery channel which are not trial & error initiatives.
“We communicate and connect with 192 designated postal operators throughout the world through these systems, to guarantee customers their deliveries are attended to in a timely and visible manner.
“We have brought the performance standard of our post out of 192 countries from 150 to 80 in 2013..
This is a tremendous improvement of our post against world-wide comparative scale from third-party auditors Price-Waterhouse Coopers,” he said.
“Where have all the qualified senior postal staff disappeared to?” Mr Ghemu questioned.
“I cannot further elaborate on this issue but what I can tell you is that some of the said staff are forced to retire based on their services not required for reasons such as digitization of functions, and or amalgamation of responsibilities,” he added.
He said some were fired for notable fraudulent and mail tempering issues “such that we receive complains from public”.
“Few request for retirement either under medical or aging reasons,” he said.
Furthermore, he said the whole lot have resigned over the past 5 years when the SOE started to stink, leaving a huge vacuum behind as it is being run by kids and non-postal experienced people.
“The complaint come from the Star Column does not come through our customer service system nor does it come through our post-to-post enquiry system (which is Australia Post/Solomon Post collaboration).
“I can assure you that through the recipient we will get to iron out this issue with the sender,” he said.
In conclusion to his statement, Ghemu said any complains towards their work should be reported directly to their office rather than going to the media to capture public attention and tarnished the reputation of Solomon Post.